We want to give you the best possible service. However, should there be any aspect of the service provided to you with which you are not happy, please inform us immediately so that we can do our best to resolve the problem for you.  Initially you should raise your concerns with the solicitor who has care and conduct of your case. If you are still not satisfied, you should discuss your complaint with the Director of this firm, who has overall responsibility for dealing with complaints.

You must allow us the opportunity to resolve your complaint first. If you are not happy with our resolution or if we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. This will not affect how we handle your case.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

You can contact the Legal Ombudsman by:

Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Email: [email protected]
Telephone: 0300 555 0333 between 9am to 5pm

Visit: www.legalombudsman.org.uk