Brooklyn Law - London
Complaints Procedure.
Contact Us
Complaints Procedure.
You can contact the Legal Ombudsman by:
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Email: [email protected]
Telephone: 0300 555 0333 between 9am to 5pm
Visit: www.legalombudsman.org.uk
We want to give you the best possible service. However, should there be any aspect of the service provided to you with which you are not happy, please inform us immediately so that we can do our best to resolve the problem for you. Initially you should raise your concerns with the solicitor who has care and conduct of your case. If you are still not satisfied, you should discuss your complaint with the Director of this firm, who has overall responsibility for dealing with complaints.
You must allow us the opportunity to resolve your complaint first. If you are not happy with our resolution or if we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. This will not affect how we handle your case.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
Frequently Asked Questions
Why use Brooklyn Law?
We are recognised as one of the leading legal practices in the country. We work on a referral basis, so if we represent a client they have normally been referred by a satisfied client.
We also specialize in confiscation, asset forfeiture, VAT tribunals and tax investigations and have experience in dealing with these matters.
We at Brooklyn Law, through our experience of dealing with all cases, whether large or small, understand the seriousness of your matter and are here to guide and advise you through every stage of proceedings.
Will I be able to speak to the person dealing with the case?
The simple answer is yes. Otherwise out of hours our team are contactable 24 hours of the day. There are several ways to communicate with us: in person, by phone or via email.
How can I pay?
You can pay via cheque, credit/debit cards or by bank transfer. In all cases you will be the subject of an anti money laundering check, which is required by the Law Society.
If legal aid is granted you may not need to make any contribution. However if you do, then payment is made to the Legal Aid Agency.
How does legal aid work?
Legal aid is funded by tax payer’s money and is essentially paid by the Government. Due to the changing nature of legal aid, any sort of defendant on a reasonable salary or with savings, will be expected to contribute. For those on benefits or low income, legal aid will be free of contribution.
We conduct legal aid work in limited circumstances. Please contact us to see if you are eligible.
Can I get advice for a family member?
Yes if you have a family member who you are concerned about or who may be remanded in custody, we can advise you.
